Credit deduction

When you purchase hours, the time is credited to your account and can be used to upload files of equivalent length.

Credits are deducted based on the duration of the audio or video files you upload. For example, if you purchase 1 hour of credit and upload a 20-minute file, you’ll still have 40 minutes remaining.

Your available credit only depends on the length of the files you upload. Time spent reviewing, editing, or exporting your transcripts does not affect your balance.